Policy:

BMoCA is not responsible for lost or stolen packages. Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier for missing packages, stolen packages, deliveries to be held for pickup, or for address change requests.

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. Please consider shipping to an address where someone is always present to receive the delivery.

Delivery:

Expect standard 3-7 business days for US shipments. Shipments may be delayed due to carrier impacts and/or weather. 

Do you ship internationally?

Yes! Please expect standard 10-15 business days. Shipments may be delayed due to carrier impacts and/or weather. 

Can I pick-up my purchased items in-store?

Yes! Select 'Pick-Up' at checkout. An email will be sent once the order is ready. If we are closed for an exhibition installation, you will be sent an email with your pickup window.

We will hold your pick-up orders at the museum for up to 6 months. 

If you change your mind or can no longer pick up, reach out to us at visitorservices@bmoca.org so that we can send a separate invoice for shipping.

What’s your return policy?

We will gladly accept returns/exchanges on any items that are in their original, unused, and/or unworn condition along with all packaging.

Please email visitorservices@bmoca.org within 30 days of receiving your order and we will issue a refund. 

What's your price adjustment policy?

To receive a price adjustment for full-priced items that went on sale within 7 days, please contact visitorservices@bmoca.org.

To obtain a price adjustment on an in-store purchase, simply take your receipt back to the museum within the 7-day window.